Straight answers, in plain language.

Recovery looks different depending on where you’re standing. A person in recovery, a caregiver, and a provider each need different information, different tools, and different boundaries. Separate apps let each person see what is helpful for their role without exposing information that doesn’t belong there, while still working together when connected.

No. Each app can be used independently, and they become more useful when connected. Connecting with a provider or caregiver is optional. A provider can also decide whether meals are logged by the client or by a connected caregiver on the client’s behalf.

A meal in whatever way feels manageable that day — with a photo or just a few words. There is no calorie field, food weighing, or requirement to enter measured portions. A brief entry still counts as logging.

Providers can see meals as they were logged, relevant information recorded with them, weight and body information entered by the provider, assessments completed between visits, and movement or activity when enabled. Detailed clinical numbers remain in the provider app.

Caregivers receive a limited view designed to help them respond in the moment. This may include whether planned meals were recorded, gentle patterns over time, and situation-specific guidance. They do not see calories, weight, meal photos, detailed nutrition information, exact amounts eaten, or provider notes.

Its role differs by app. In the app for people in recovery, AI helps turn a conversational description into a meal log; it is not a treatment coach. In the caregiver app, it offers guidance tailored to the caregiver’s situation. It does not diagnose, set or change treatment goals, or replace the treatment team’s judgment.

Yes. A connected provider can select Integrative or Family-Based Treatment as the client’s primary approach, and caregiver guidance is shaped by that choice. This setting affects caregiver guidance, not the meal logger used by the person in recovery.

A food diary is usually something you keep for yourself. Well Plated is designed to support treatment. Meals can be logged with a photo or a few words, providers can see meaningful patterns between appointments, caregivers receive guidance designed for their role, and each app shares only the information appropriate for the person using it. The goal isn’t to collect more data — it’s to make the data clinically useful.

Yes. While the caregiver app becomes more helpful when connected, it also provides coaching and guidance focused on the caregiver themselves — the situations they’re facing, the decisions they’re making, and the support they need. Connecting adds visibility into a loved one’s recovery, but it isn’t required to receive caregiver support.

Providers connected to your account can see information available through the provider app. A caregiver receives a limited view only when caregiver involvement has been enabled. Well Plated does not sell personal information or use it for advertising.

Yes. You can request deletion of your account at any time, and we process requests within 30 days. Some records may be retained where required by law. Full details are in our Privacy Policy.

We keep information while your account is active and for as long as needed to provide the service or meet legal obligations. Some information may be retained after an account is closed. Full details are in our Privacy Policy.

No. Well Plated supports the work that happens between appointments. It is not therapy, a diagnostic tool, or a substitute for professional care. Clinical judgment stays with the treatment team.

No. The app for people in recovery shows no calorie counts or numeric feedback about how much was eaten. Detailed nutrition and weight information is reserved for the provider app.

The provider determines the goal using the client’s individual growth, weight, developmental, and clinical history rather than relying on a population BMI table alone. Well Plated may help organize relevant information or generate an estimate for provider review, but the provider makes the clinical determination.

Yes. The app helps providers notice clinically meaningful changes in either direction, including eating less or more than planned and changes in movement or activity. It does not assume every concern is caused by restriction.

Recovery isn’t a game to win. Well Plated doesn’t use streaks, badges, points, or daily goals, because missing a meal log shouldn’t become another source of pressure or another way to feel like you’ve failed. Logging is there to support recovery, not measure it.

Yes. Well Plated was created by a PhD, LMFT specializing in eating disorders, working alongside experienced software engineers. It was shaped with input from practicing clinicians and built around the realities of evidence-based eating disorder treatment.

There is one app for each role: one for the person in recovery, one for clinicians, and one for a parent, partner, or other support person. Each is a separate download.

All three apps are available for iPhone and Android through the App Store and Google Play.

Yes. The app for people in recovery is free during Early Access and will remain free afterward.

Everything is free during Early Access. We have not set a billing date, and we will notify members before any paid subscription begins.

Planned pricing is shown for reference and may change before subscriptions begin. Early Access members will receive preferred introductory pricing.

The Professional plan includes up to five active clients. Additional active clients are planned at $8 per month each, so providers pay only for clients they are actively supporting.

No. A caregiver’s price does not increase when a provider is connected to the same loved one. Providers use their own provider membership.

Remote Therapeutic Monitoring (RTM) is a set of CPT codes covering the work a provider does between appointments: reviewing what a client reported, watching for patterns, and adjusting the plan. Medicare recognizes these codes, and commercial coverage varies by payer and plan. Well Plated tracks that review time automatically, totals it by client and calendar month, and records the conditions a provider has confirmed, so the documentation is ready for their billing team. Eligibility and amounts vary by payer and setting, and this is general information rather than billing or legal advice.

Payers set the conditions, and meeting them is up to the provider and their billing team. A month generally needs enough days of client-reported data, at least 20 minutes of provider review and management time (a shorter tier covers 10 to 19 minutes), and at least one real-time, two-way conversation with the client or caregiver, such as a phone or video check-in. In-app messages do not satisfy that last requirement. Client enrollment and consent, along with any payer-specific rules, also apply.

No. Well Plated tracks and documents provider review time by client and month, and provides a summary for the billing team. Submitting claims stays in the provider’s existing workflow.

Yes. RTM is billed like other covered services, so normal cost-sharing such as copays or deductibles can apply. It is worth raising with clients before enrolling them.

Yes. Treatment centers and larger practices can contact us through the pricing page for organizational pricing and implementation support.